Commercial Sales & Service Manager
Company: Incredible Flavors
Location: Winter Park
Posted on: April 26, 2024
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Job Description:
We are seeking a dedicated individual for the role of Sales and
Service Manager at Incredible Flavors in Orlando, FL in Coffee
Service. Responsibilities include overseeing all sales and service
aspects for our office coffee equipment and service, driving sales
growth, managing the service team, and ensuring top-notch customer
service. Collaborate closely with clients to understand their
needs, customize offerings, and uphold operational excellence.
The ideal candidate is sales-driven, passionate about the coffee
industry, and possesses prior sales experience.
Benefits:
--- Paid Holidays Paid time off (PTO) up to 3 weeks
--- 401k Contribution
--- Health Insurance
--- Discounted products for personal purchase
--- Full-time Monday - Friday, 7:30 am - 4 pm
--- Compensation:$60,000+ commission-based
Responsibilities:
--- Develop and execute effective sales strategies to meet and
exceed sales targets
--- Manage and lead the sales and service team, establishing
performance objectives, delivering training, and conducting
performance evaluations
--- Cultivate enduring customer relationships by comprehending
their requirements and providing tailored solutions
--- Identify growth opportunities in revenue and profit margins by
engaging with new and existing customers through customer
visits
--- Supervise the service department to ensure prompt and efficient
installation, maintenance, and repair of coffee equipment
--- Collaborate with various departments to ensure seamless
operations and maximize customer satisfaction
--- Regularly assess and update coffee programs, implement product
conversions, offer sampling alternatives, conduct equipment asset
audits, and maintain software system data integrity
--- Create a comprehensive business plan for sales and service,
monitor performance metrics, and enhance profitability
--- Analyze market trends and competitor activities to pinpoint
areas for growth and enhancement
--- Prepare and deliver comprehensive sales and service reports to
senior management, highlighting achievements, obstacles, and
prospects
Qualifications:
--- The ideal candidate should have a minimum of 5 years of
experience in sales and service management, specifically in coffee
or related industry.
--- Previous experience in water cooler sales would be advantageous
for this role.
--- A Bachelor's degree in business administration, Marketing, or a
related field is required.
--- Demonstrated success in meeting or surpassing sales targets is
a must.
--- Strong leadership abilities are essential, with the capacity to
inspire and manage a team effectively.
--- Excellent communication and interpersonal skills, focusing on
delivering exceptional customer service.
--- Strategic and analytical thinking skills with a problem-solving
approach are necessary.
--- Proficiency in CRM software and the Microsoft Office Suite is
preferred.
About Company:
Incredible Flavors is a specialty flavoring products distribution
Company in Florida since 1992, serving Coffee Shops, Restaurants,
Hotels, Resorts, and Theme Parks. Our dedicated team ensures full
customer satisfaction in resolving issues as they occur, within the
quickest possible time.
We are a leading provider of office coffee equipment and services,
dedicated to delivering exceptional coffee experiences in the
workplace. Our mission is to energize workplaces with high-quality
coffee machines and unmatched customer service.
Keywords: Incredible Flavors, Spring Hill , Commercial Sales & Service Manager, Executive , Winter Park, Florida
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