Manager, Software Engineering (ServiceNow HRSD)
Company: The Walt Disney Company
Location: Orlando
Posted on: April 1, 2026
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Job Description:
Job Posting Title: Manager, Software Engineering (ServiceNow
HRSD) Req ID: 10128641 Job Description: Department Description: At
Disney, we’re storytellers. We make the impossible, possible. The
Walt Disney Company (TWDC) is a world-class entertainment and
technological leader. Walt’s passion was to continuously envision
new ways to move audiences around the world—a passion that remains
our touchstone in an enterprise that stretches from theme parks,
resorts and a cruise line to sports, news, movies and a variety of
other businesses. Uniting each endeavor is a commitment to creating
and delivering unforgettable experiences — and we’re constantly
looking for new ways to enhance these exciting experiences. The
Enterprise Technology mission is to deliver technology solutions
that align to business strategies while enabling enterprise
efficiency and promoting cross-company collaborative innovation.
Our group drives competitive advantage by enhancing our consumer
experiences, enabling business growth, and advancing operational
excellence. Team Description: The Manager, Software Engineering
leads the front-end and back-end ServiceNow solution engineering
team within HR Products, responsible for the platforms that power
Employee Services for over 200,000 Walt Disney Company employees.
You will own engineering delivery, platform support, and technical
execution for ServiceNow HRSD and Employee Center Pro. You will
manage a team of 5-7 Solution and Software Engineers, plus a team
of offshore and nearshore managed service resources providing
platform support. You report directly to the Senior Manager,
Software Engineering. The ideal candidate is a hands-on ServiceNow
development leader with deep JavaScript and AngularJS expertise, a
track record of building scalable solutions, and a genuine
commitment to growing engineering talent. What You Will Do: Team
Leadership and Talent Development Lead, mentor, and develop a team
of 5-7 Solution and Software Engineers. Provide coaching, career
pathing, and growth plans for each team member. Manage a team of
offshore and nearshore managed service resources. Act as a
technical coach on engineering best practices, standards, and
ServiceNow platform excellence. Identify and grow future
engineering leaders within the team. Platform Development and
Support Drive front-end architecture, design, and implementation
across ServiceNow HRSD and Employee Center Pro. Oversee Tier 2
engineering support for production ServiceNow solutions, ensuring
high availability and fast incident resolution. Manage offshore and
nearshore managed service teams providing day-to-day platform
support, ensuring quality and accountability. Collaborate with
operations teams to maintain data quality, compliance, and platform
integrity. Cross-Functional Collaboration and Delivery Partner with
Product Managers, Designers, and Platform and Solution Architects
to define and prioritize user-centric enhancements that provide
measurable value Translate complex business requirements into
scalable, maintainable software solutions. Lead code reviews,
testing, and deployment of enterprise-grade features. Align
roadmaps and resolve delivery issues across teams and domains.
Strategy and Engineering Standards In partnership with the Sr.
Manager, set the vision for front-end ServiceNow engineering
strategy, balancing platform modernization with stability. Champion
agile delivery practices (Scrum, Kanban) to drive consistent,
value-focused output. Serve as the escalation point for complex
technical issues and architectural decisions. Communicate technical
progress, risks, and delivery status clearly to Technology
Leadership, Product and business stakeholders. Required
Qualifications & Skills: 7 years of hands-on ServiceNow development
experience with deep platform knowledge. 2 years leading
engineering teams and delivering complex front-end ServiceNow
implementations. 2 years experience managing or coordinating
offshore and nearshore managed service teams. Proven proficiency in
ServiceNow HR Service Delivery (HRSD) and Employee Center Pro in a
production environment. Advanced proficiency in JavaScript,
AngularJS, HTML5, CSS, and REST APIs. Expertise in ServiceNow
frameworks including Workspaces, UI Builder, and Next Experience.
Experience building and optimizing API integrations (REST/SOAP)
with external systems such as SAP and Workday. Strong track record
of delivering complex initiatives across cross-functional teams.
Ability to communicate technical concepts and risks clearly to
non-technical stakeholders. Bachelor's degree in Computer Science,
Information Systems, Software Engineering, or a related field, or
equivalent work experience. Preferred Qualifications: ServiceNow
Certified Application Developer (CAD). ServiceNow Certified HR
Implementation Specialist. Experience with Moveworks or comparable
Agentic AI Assistant platforms in an enterprise environment. Agile
certification (CSM, SAFe, or equivalent). ITIL v3 or later
certification or demonstrated application of ITSM best practices.
Master's degree in Computer Science, Information Systems, or a
related discipline. What Success Looks Like in Year One ServiceNow
HRSD and Employee Center Pro operate with high availability and a
clear, prioritized engineering roadmap. Offshore and nearshore
managed service teams operate within defined SLAs with clear
accountability, and consistent delivery quality. Engineers on the
team have documented growth plans and career development paths.
Product and People and Culture stakeholders view engineering as a
reliable, innovative and technically credible delivery partner. At
least one platform initiative launched that measurably improves the
employee experience. Education: Bachelor's degree in Computer
Science, Information Systems, Software, Electrical or Electronics
Engineering, or comparable field of study, and/or equivalent work
experience DISNEYTECH The hiring range for this position in
Seattle, WA is $179,700 - $241,000 per year and in Burbank, CA is
$171,600 - $230,100 per year. The base pay actually offered will
take into account internal equity and also may vary depending on
the candidate’s geographic region, job-related knowledge, skills,
and experience among other factors. A bonus and/or long-term
incentive units may be provided as part of the compensation
package, in addition to the full range of medical, financial,
and/or other benefits, dependent on the level and position offered.
Job Posting Segment: Enterprise Technology and Data Job Posting
Primary Business: Services and Platforms Primary Job Posting
Category: Software Engineer Employment Type: Full time Primary
City, State, Region, Postal Code: Orlando, FL, USA Alternate City,
State, Region, Postal Code: USA - CA - 2411 W Olive Ave, USA - WA -
925 4th Ave Date Posted: 2025-08-22
Keywords: The Walt Disney Company, Spring Hill , Manager, Software Engineering (ServiceNow HRSD), IT / Software / Systems , Orlando, Florida
